Independent think tank IBON Foundation said Wednesday that call centers and overseas Filipino workers (OFWs) will be the ones likely hit the hardest by an anticipated US recession and general slowdown in the world economy. - ABS-CBN News
I would have to say, I feel the effect of recession in the call center business. Just recently, I heard that a call center filed insolvency. Another call center released 720 specialist because they can't sustain the headcount. Sad but true.
Im happy because I'm a part of one of the leaders in the call center industry, outthinking, outdoing. Yes we were hit, but since the company is super stable... they found the specialist a new home. This makes me proud to be a member of the Convergys Family.
As a leader in relationship management, Convergys provides solutions that optimize the everyday interactions between customers and employees. Managing these relationships, fostering improvement and adding value to them is how we enable organizations worldwide to improve their business performance. We offer more than just a job. We offer a relationship with the family that is Convergys – great benefits, award-winning people and a commitment to diversity. People and opportunity make a difference.
Im proud to be a Convergys Employee. Im proud to outthink and outdo.